We may collect personal details such as your name, contact information, shipping and billing address, and order details. Payments are processed securely through trusted third-party providers, and we do not store your payment information. We may also collect limited technical data, including cookies and browsing information, to improve website performance and user experience.
Your information is used to process orders, provide customer support, communicate order updates, and, if you opt in, share marketing communications. We do not sell or rent your personal data and only share information with trusted service providers necessary to operate our business.
We take reasonable measures to protect your information and use cookies to enhance site functionality. You may manage cookie settings through your browser. Depending on your location, you may request access to, correction, or deletion of your personal data and opt out of marketing communications at any time.
We protect user information by using secure systems and trusted third-party service providers to process payments and orders. Personal data is accessed only when necessary for business operations, handled with care, and never sold or misused. We also use technical safeguards and limited access controls to reduce the risk of unauthorized access and regularly review our practices to maintain data security.
Users have the right to access, update, or request deletion of their personal data. They may also opt out of marketing communications at any time and request information on how their data is used. Where applicable, users can contact us to exercise these rights or ask for clarification regarding their personal information.
Users can contact us regarding privacy concerns or data-related requests through the Contact Us page on our website. Our customer care team will review and respond to all inquiries in a timely manner.
Shipping options and delivery times vary depending on your location and the items ordered. Standard processing times apply before orders are dispatched, and delivery timelines are provided at checkout. Once your order ships, you’ll receive a confirmation with tracking details where available.
Once your order has been shipped, you’ll receive a confirmation email with tracking details where available. You can use this information to monitor your delivery or contact our customer care team if you need assistance.
Yes, we offer international shipping. Availability, delivery times, and shipping fees may vary by destination and will be shown at checkout before you complete your order.
If your order hasn’t arrived within the expected timeframe, please check your shipping confirmation and tracking details first. If the delay continues or tracking information is unavailable, contact our customer care team through the Contact Us page, and we’ll assist in resolving the issue.
Our jewelry is made using high-quality stainless steel with durable gold plating on select pieces. All materials are carefully chosen for everyday wear and are free from nickel, cadmium, and lead, making them suitable for sensitive skin. Each product description includes specific material details to help you shop with confidence.
To keep your jewelry looking its best, we recommend gentle, regular care. While our pieces are designed for everyday wear, avoid prolonged exposure to harsh chemicals, perfumes, and cleaning products. After wearing, wipe your jewelry with a soft, dry cloth to remove moisture and residue, and store it in a dry place when not in use.
For occasional deep cleaning, you may gently clean your jewelry using a small amount of non-abrasive toothpaste and a soft cloth or toothbrush, then rinse with water and dry thoroughly. This can help restore its original shine. Please note that, like all jewelry, stones may naturally loosen over time with regular wear. We recommend handling pieces with care and checking settings periodically to ensure stones remain secure.
Due to the personalized nature of our products, all sales are considered final. We do not accept returns or exchanges unless an item arrives damaged or defective. If there is an issue with your order, please contact our customer care team through the Contact Us page within a reasonable timeframe, and we will review the concern and assist where possible.
If you receive a damaged or defective item, please contact our customer care team through the Contact Us page as soon as possible. Include your order number and clear photos of the item so we can assess the issue. Once reviewed, we’ll guide you on the next steps and work toward a suitable resolution.